Videos worth watching:

How to speak so people listen to you, Julian Treasure

In this talk, Julian Treasure explores the impact of demeanor and how to use your voice most effectively.

https://www.youtube.com/watch?v=eIho2S0ZahI

Think Fast, Talk Smart: Communication Techniques, Matt Abrams

A wonderful class on effective, spontaneous, public speaking

https://www.youtube.com/watch?v=HAnw168huqA

The power of listening, William Ury

https://www.youtube.com/watch?v=saXfavo1OQo

Your body language shapes who you are, Amy Cuddy

https://www.ted.com/talks/amy_cuddy_your_body_language_shapes_who_you_are?language=en

How to Makes Stress Your Friend, Kelly McGonigal

https://www.youtube.com/watch?v=RcGyVTAoXEU

Articles worth reading and available online:

Empathy Mapping: The First Step in Design Thinking, Nielsen Norman Group, https://www.nngroup.com/articles/empathy-mapping/

How to Mitigate Stress at The Bargaining Table, Program on Negotiation at Harvard Law School. Accessed March 18, 2018. https://www.pon.harvard.edu/daily/business-negotiations/negotiators-keep-your-stress-levels-low/?utm_source=WhatCountsEmail&utm_medium=jsweekly&utm_date=2018-02-24-09-30-00&mqsc=W3938281.

How Clients Think: The Brains Behind Decision Making, By Michelle Jernigan, Upchurch Watson White & Max Mediation Group March 2013 https://www.uww-adr.com/zupload/zgraph-content/uploads/2013/04/How-Clients-Think-by-Michelle-Jernigan-final.pdf

Management Lesson from Parenting—The Framing Effect. (2020). Retrieved 30 April 2020, from https://medium.com/@mohit.rajkumar/management-lesson-from-parenting-the-framing-effect-ae334ec7d8ab

Personality Types Effect on Negotiation, Vivj Do, https://prezi.com/tiqhfd4h14li/personality-types-affect-on-negotiations/

The biology of being frazzled. Arnsten. AF (1998) Science (1998) 280 (5370/0, 1711), http://science.sciencemag.org/content/280/5370/1711.full

What is Priming? A Psychological Look at Priming & Consumer Behavior, Motive Metrics, http://blog.motivemetrics.com/What-is-Priming-A-Psychological-Look-at-Priming-Consumer-Behavior

The Open-Source Psychometrics Project has links to a long list of personality quizzes you can try: https://openpsychometrics.org

Books worth reading:  Links to all books can be accessed on the Zip Syndicate Website - HERE

How to Say Anything to Anyone: A Guide to Building Business Relationships That Really Work, by Shari Harley

Taking the War Out of Our Words, by Sharon Strand Ellison 

The Conflict Resolution Phrase Book: 2,000+ Phrases for Any HR Professional, Manager, Business

Owner, or Anyone Who Has to Deal with Difficult Workplace Situations, by Barbara Mitchell

Thinking Fast and Slow, Kahneman, Daniel. 2011 New York: Farrar, Straussand Giroux

Subliminal: how your unconscious mind rules your behavior, Mlodinow, Leonard. 2013.  First Vintage Books Edition.

Getting to Yes With Yourself (and Other Worthy Opponents, Ury, William. 2015. Harper Collins.

8 Cognitive Biases that are Creating the Way You Experience Your Life, Wiest, Brianna. 2016. In 101 Essays that Will Change the Way You Think, 106. Williamsburg, Brooklyn: Thought Catalogue Books.

Online Resources

Harvard Project on Negotiation: https://www.pon.harvard.edu/free-reports/

Forms

Risk Management Templates

https://powerslides.com/powerpoint-business/business-plan-templates/risk-management-plan/

https://www.engineeringmanagement.info/2018/06/risk-management-plan-template.html

Decision-making Templates

https://zapier.com/blog/decision-matrix-template/

https://www.wordtemplatesonline.net/decision-tree-template/

Apps to play with

https://woopmylife.org/en/home

https://chrome.google.com/webstore/detail/decision-buddy/ianjpcljilmgmcplpjkbkloloilgfila?hl=en